Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the QadraHR website, software, and services (collectively, the "Services") operated by Kloudlot Hub Ltd. ("QadraHR", "Kloudlot Hub", "we", "us"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you may not use our Services.

Kloudlot Hub reserves the right to modify these Terms at any time. Your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

Subject to your compliance with these Terms, Qadra grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. This license does not include the right to:

• Sublicense, resell, or redistribute the Services
• Remove, obscure, or alter any proprietary notices or labels
• Use the Services for competitive purposes or to develop competing products
• Access or use the Services for unlawful purposes
• Reverse engineer, decompile, or disassemble the Services
• Use the Services in a way that violates applicable laws or regulations

As a user of Qadra, you agree to:

• Provide accurate, complete, and current information during registration
• Maintain the confidentiality of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of unauthorized access or use
• Comply with all applicable laws and regulations
• Use the Services only for lawful purposes

You agree NOT to:

• Harass, threaten, or intimidate other users
• Upload malware, viruses, or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the functionality or security of the Services
• Violate anyone's intellectual property rights
• Collect or transmit personal data without consent
• Use the Services for spam, phishing, or fraudulent purposes

Qadra and its licensors retain all right, title, and interest in the Services, including all intellectual property rights. The Services are protected by copyright, trademark, and other laws. You may not reproduce, distribute, or transmit any content from the Services without our prior written permission.

Your Content

You retain ownership of any content you upload or create while using the Services ("Your Content"). By uploading Your Content, you grant Qadra a worldwide, royalty-free license to use, copy, modify, and distribute Your Content as necessary to provide the Services.

Trademarks

"Qadra" and all associated logos and trademarks are the exclusive property of QadraHR. You may not use our trademarks without our prior written consent.

You retain ownership of all employee and organizational data you input into the Services ("Customer Data"). Qadra does not claim ownership of Customer Data. However, you grant Qadra the right to:

• Store and maintain Customer Data on our servers
• Process Customer Data to provide the Services
• Use anonymized, aggregated data for analytics and service improvement
• Backup Customer Data for disaster recovery purposes

Data Protection

Qadra implements industry-standard security measures to protect Customer Data. However, we cannot guarantee 100% security. You are responsible for maintaining backups of your Customer Data.

Data Deletion

Upon account termination, Qadra will retain your Customer Data for 30 days before permanent deletion. You may request earlier deletion. We will comply with all applicable data protection laws regarding data deletion.

Billing

You agree to pay all fees in the plan you select. Fees are billed on the schedule you chose during signup. All fees are non-refundable except as required by law.

Payment Method

You authorize Qadra to charge your designated payment method for all fees. You are responsible for maintaining valid payment information. If payment fails, your account may be suspended.

Price Changes

Qadra may increase fees upon 30 days' written notice. If you do not accept the price increase, you may cancel your account before the increase takes effect.

Late Payment

If payment is more than 10 days late, Qadra may suspend your account and charge a late fee of 1.5% per month or the maximum allowed by law, whichever is less.

AS-IS WARRANTY DISCLAIMER

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. QADRA DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

No Guarantee of Performance

While we strive to maintain reliable Services, Qadra does not warrant that:

• The Services will meet your specific requirements
• The Services will be uninterrupted, timely, or error-free
• Any defects will be corrected
• The Services will be free from viruses or harmful components

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QADRA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFIT, REVENUE, DATA, OR USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cap on Liability

QADRA'S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO QADRA IN THE 12 MONTHS PRECEDING THE CLAIM.

Exceptions

This limitation of liability does not apply to: (a) gross negligence or willful misconduct, (b) infringement of intellectual property rights, or (c) violations of applicable law that cannot be limited by contract.

You agree to indemnify, defend, and hold harmless Qadra, its affiliates, officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of the Services in violation of applicable law
• Your Customer Data or Your Content
• Your violation of third-party rights

Termination by You

You may terminate your account at any time by contacting us. You remain liable for all fees through the end of the billing period.

Termination by Qadra

Qadra may terminate or suspend your account immediately if:

• You violate these Terms or applicable law
• Payment fails and remains unpaid for 30 days
• Your account poses a risk to our Services or other users
• We determine it is necessary to comply with legal obligations

Effect of Termination

Upon termination, your right to use the Services ceases immediately. You must pay all outstanding fees. Your Customer Data will be deleted after 30 days.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. The Nigeria Data Protection Regulation (NDPR) and all applicable Nigerian laws take precedence. This choice of law does not deprive you of any consumer protection rights.

Dispute Resolution

Any dispute arising under these Terms shall be resolved through the following process:

• Step 1 - Good Faith Negotiation: Parties shall attempt to resolve through direct negotiation within 14 days
• Step 2 - Mediation: If unresolved, disputes shall be mediated in Lagos, Nigeria under Nigerian Mediation Rules
• Step 3 - Arbitration: If mediation fails, binding arbitration under UNCITRAL Arbitration Rules, Lagos seat, English language

Consumer Protection

Nothing in these Terms shall exclude or limit any consumer protections provided under Nigerian law, including the Consumer Protection Act and NDPR.

Exceptions

Qadra may seek injunctive relief in the Nigerian courts for intellectual property infringement or breach of confidentiality obligations.

These Terms, along with our Privacy Policy and any other agreements explicitly referenced herein, constitute the entire agreement between you and Qadra regarding your use of the Services. They supersede all prior negotiations, understandings, and agreements, whether written or oral.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect. Qadra will enforce the remainder of these Terms to the maximum extent permitted by law.

14.1 Nigeria Data Protection Regulation (NDPR)

Qadra complies fully with the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act. These Terms are subject to and supplemented by our Privacy Policy, which outlines comprehensive NDPR compliance measures.

14.2 Data Processing for Nigerian Organizations

For organizations processing employee data in Nigeria, Qadra provides:

• Data Processing Agreements (DPA) compliant with NDPR requirements
• Data storage within Nigeria or ECOWAS member states
• Compliance with NDPR data subject rights requirements
• Regular security audits and compliance certifications
• Breach notification procedures aligned with NDPR timelines

14.3 Applicable Law & Jurisdiction

Primary Jurisdiction: These Terms and all services are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles. The NDPR and all applicable Nigerian data protection laws supersede any conflicting provisions.

14.4 Dispute Resolution in Nigeria

Any disputes arising from these Terms shall be:

• First subject to good faith negotiation between parties
• If unresolved, subject to mediation under Nigerian Mediation Rules
• If mediation fails, resolved by arbitration under UNCITRAL Arbitration Rules
• Arbitration conducted in Lagos, Nigeria with Nigerian law as the governing law
• All proceedings conducted in English language

14.5 Regulatory Compliance & Amendments

Qadra may modify these Terms or service offerings to ensure compliance with new or amended Nigerian laws and regulations. Users will be notified of material changes at least 14 days in advance, and continued use constitutes acceptance of amended terms.

14.6 Data Protection Rights

Users in Nigeria have full rights under NDPR, including:

• Access to personal data within 30 days
• Rectification and erasure of inaccurate data
• Restriction of processing where applicable
• Data portability in structured formats
• Right to lodge complaints with Nigeria Data Protection Bureau (NDPB)

We aim for a monthly uptime of 99.5% for production systems. Planned maintenance occurs during low-traffic windows (Fridays 10:00 PM – Saturdays 4:00 AM WAT) and is announced at least 48 hours ahead via in-app alerts and email.

• Critical fixes may be deployed outside the window when security is at stake.
• Sandbox and staging environments may experience additional short windows for feature previews.
• We provide status updates on status.qadrahr.com during all incidents lasting 15+ minutes.

Customers on enterprise plans may request custom blackout schedules or maintenance coordination via their account manager.

Qadra supports audits and due diligence reviews conducted by qualified auditors subject to reasonable notice and confidentiality obligations.

• Security Artifacts: SOC 2 summaries, vulnerability scan reports, business continuity plans.
• Data Protection: Signed Data Processing Agreement (DPA), sub-processor list, and breach response playbooks.
• HR Compliance: Role-based access matrices, segregation-of-duty logs, and credential rotation summaries.

Submit audit or compliance documentation requests to compliance@qadrahr.com with at least 10 business days’ notice. Additional professional services fees may apply for extensive evidence packages.

If you have questions or concerns about these Terms and Conditions, please contact Kloudlot Hub Ltd. (trading as QadraHR) using the details below: